FAQs – International Orders
Once you are done stacking your cart with products, we will calculate the shipping cost manually. Your total invoice with shipping cost will be manually forwarded to your email within 2 business days. Please check DHL Shipping Rates.
Having received so much love from the overseas, Yes, Handicrafts in Nepal ships across the globe. While covering 70% of the world countries at present, we strive to deliver our handicraft collections to each of your door steps.
Once ordered, we know that getting the product on time and manufacturing them in your thought-out outfit is something you just can’t wait for! We ship all our orders though DHL or FedEx Express which ideally takes no longer than 3-6 working days from the date of order placement.
Since each country has there own set of local taxes, all taxes and duties shall be borne by the customer. While the above statement remains true for almost all the countries there are a few countries which have some additional mandates while placing the order.It is compulsory for our customers in South America to mention their Tax Id in the cart page in the “Additional Information” column to enjoy a smooth delivery process or else, your order might get stuck!
While in case of Russia, no individual consignee order can be placed. Only Companies with an Import License (to be given before shipping) can place their orders.
But since we know your love for Nepali Handicraft is way beyond these regulations, we always try our best to get the products delivered at your doorstep without and hassle or discomfort. So just Keep Calm and Keep Shopping!
Though we know after leafing through the website you would feel like buying everything, however, there are a few products that we don’t ship overseas. In this case, if the product is not compatible for shipping in your country, you will see a condition ticker on the product page itself and add to cart will be automatically disabled.
Nevertheless, the restricted items are limited to a very few products, that too only to make sure that we don’t ship anything that can or shall be subjected to some bleeding. Rest, the world is yours!! Buy handpicked authentic handicraft products conveniently.
We all are aware of the complexities that international shipping brings along. Each country has their own set of custom duty norms and taxes which makes it difficult for any e-commerce business to bear the shipping charges. Even courier companies in this case has a scroll running down with T&Cs which makes it all the more difficult to ship products for free, internationally.
However, we only charge the shipping cost that the courier company levy on each order. There are no hidden costs involved.
No, Cash On Delivery is not applicable on international orders. We accept only prepaid orders.
You can make your payment through any international bank cards. If you would like to pay through PayPal, then you need to email our support team will reach you through email with the payment link before the order is shipped.
Arghh!! Annoyed much? Take a deep breath and try again! That’s the best way out! However, if it still doesn’t work, you will receive an abandoned cart recovery email in your mail box. You can try again and place your order. In case your payment has failed & deducted from your account, and the order has not been placed, ping our customer support and we assure you, your concern will be addressed on priority.
Refund & Cancellations Policy
Still can’t find the answer to your query? Don’t hesitate to get in touch with us!
Just drop us a mail at firstname.lastname@example.org and we will revert to you within 24 hours from Sunday to Saturday, except Nepali Public Holidays.Get in touch