Thank you so much for shopping at Handicrafts in Nepal. If you are not entirely satisfied with your purchase, we’re here to help.
You have 3 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Also, items need to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Handicrafts in Nepal reserves the right to deny a refund, if returned products do not meet requirements above.
We recommend using a track able return method, as Handicrafts in Nepal cannot be responsible for items lost or stolen during shipment. Please allow up to three weeks processing time on returns and refunds.
No Returns Conditions
The above return policy does not cover the following order:
- Custom Branding or Private Label Orders:
Wholesale and Custom order purchases are final. High-volume purchases (100 units and more) are all considered a ‘wholesale’ purchase and are excluded from the return policy. Sales of such orders are final. Under that case, goods sold are not returnable.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
If you have any questions on how to return your item to us, kindly write us at firstname.lastname@example.org
We may, at any time, and at our sole discretion, modify this our Return Policy, with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Policy.